Questions fréquentes
Réponses pratiques pour vos achats de mobilier scolaire.
1. Are you a manufacturer or a trading company? What are your main products?
We are a manufacturer with our own factory. We supply school and office furniture, including children’s furniture, student desks, dormitory furniture, training and conference furniture, dining tables, laboratory furniture, and computer desks and chairs. We provide a one-stop school furniture purchasing solution for schools worldwide.
2. Can products, branding and packaging be customized?
Yes. We support OEM and ODM services, including customized products, logos and packaging. We can work from your drawings or develop a design around your project requirements.
3. How long do samples and full-container orders take?
Small standard samples typically require 3–5 days, and full-container orders typically require 25–35 days. Confirm the preparation or production schedule and shipping transit time separately in your quotation; customization and order requirements can affect these dates.
4. How can I obtain samples?
You can purchase one chair if it is one of our standard models. For customized samples, contact us for a quotation based on your requirements. International courier options include FedEx, UPS, DHL and TNT.
5. What delivery terms, currencies and payment methods do you accept?
We offer FOB, EXW and express delivery. Accepted currencies are USD, EUR and CNY. Our standard payment arrangement is T/T: 30% in advance and 70% against a copy of the bill of lading. We share product and packaging photos before you pay the balance. Your quotation confirms the terms for your order.
6. How do you control product quality?
We use environmentally friendly materials, prepare pre-production samples before mass production, and carry out final inspection before shipment. Contact us for material specifications and testing or inspection documents applicable to your selected products.
7. How do you handle quality problems and after-sales support?
If you report a quality issue after receiving the goods, we provide a proposed solution within 24 hours. For accessory quality issues within 24 months, we supply replacement parts. If a product cannot be used because of a confirmed quality issue, we offer a replacement or a full refund under the agreed order terms. Please send your order details and photos so we can assess the issue.
8. How can I check your reliability? Can I use Alibaba Trade Assurance?
KOHWA is an export supplier on Alibaba and has been assessed by Bureau Veritas. Orders can be arranged through Alibaba Trade Assurance; contact us to confirm the supplier profile and place your order through that platform. We also welcome factory visits in Shenzhen by arrangement. Current assessment documents are available on request.
9. Can I visit your factory or request certificates and reports?
Yes. Contact us to arrange a factory visit in Shenzhen or request current certificates, assessment documents and applicable product reports for your project.